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Title details for Driving Excellence by Mark Aesch - Available

Driving Excellence

by Mark Aesch
ebook
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Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike.
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced.
In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success—lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years—Aesch offers powerful principles that any organization can implement to achieve exceptional results.
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Publisher: Hachette Books

Kindle Book

  • ISBN: 9780316332422
  • Release date: February 1, 2011

OverDrive Read

  • ISBN: 9781401396466
  • Release date: February 1, 2011

EPUB ebook

  • ISBN: 9781401396466
  • File size: 2319 KB
  • Release date: February 1, 2011
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Formats

Kindle Book
OverDrive Read
EPUB ebook

subjects

Business Nonfiction

Languages

English

Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike.
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced.
In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success—lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years—Aesch offers powerful principles that any organization can implement to achieve exceptional results.
Expand title description text
Business Nonfiction